Privacy Policy

Abeautella provides booking and business management software for beauty and wellness professionals. In this policy, "we", "us" and "Abeautella" refer to Topfed Inc, the company that operates the Service, and "you" refers to the professional or visitor whose data we process.

This policy covers the Abeautella website, the web dashboard used by professionals, and the Abeautella mobile app for iOS and Android. It does not cover third-party websites or services that we may link to, which have their own privacy policies.

For most of the data we handle, we act as the data controller. For the personal data about your own clients that you enter into the platform, you are the controller and we act as your processor, as described in the section on your clients' data below.

Account data: your name, email address, phone number, password credentials and the details of your business, such as its name, address, working hours and the services you offer.

Profile and content data: logos, cover images, portfolio photos, descriptions and any other content you choose to upload to present your business.

Operational data: appointments, bookings, availability, service catalogues, prices, notes and other information you create while running your business on the platform.

Client data: the contact details and booking history of your own clients that you or they enter into the platform. This data belongs to you and we process it only on your behalf.

Communications: messages you send us through our contact form, by email or through support channels, including their content and any attachments.

Technical and device data: device model and operating system, app version, language settings, IP address, approximate location derived from your IP, and usage information such as the features you use and errors the app encounters. This helps us operate, secure and improve the Service.

Directly from you when you create an account, complete your profile, upload content, configure your services or contact us.

Automatically when you use the website, dashboard or mobile app, through cookies and similar technologies and through standard technical logs. See our Cookies policy for details on cookies used by the website.

From your clients when they book an appointment with you or provide their contact details, which are stored in your account for you to manage.

To create and manage your account and provide the core features of the platform, including the calendar, bookings, client management, notifications and any features you enable.

To send you service communications, such as booking confirmations, reminders, security alerts and important changes to the Service.

To provide customer support and respond to your requests.

To maintain the security, integrity and reliability of the Service, prevent fraud and abuse, and diagnose technical problems.

To understand how the Service is used so we can improve existing features and develop new ones.

To send you news, tips and marketing about Abeautella, only where you have given consent or where the law otherwise permits. You can opt out at any time.

Where the General Data Protection Regulation (GDPR) or similar laws apply, we rely on the following legal bases: performance of our contract with you, to provide the Service you have signed up for; our legitimate interests, to secure, improve and promote the Service in a way that does not override your rights; your consent, for example for optional marketing communications or certain cookies; and compliance with a legal obligation, where processing is required by law.

Where we rely on consent, you can withdraw it at any time without affecting processing that took place before you withdrew it.

The personal data about your own clients that you enter into or collect through the platform belongs to you. For this data you are the data controller and Abeautella acts as your data processor, handling it only to provide the Service and following your instructions.

We do not use your clients' data for our own marketing and we do not sell it. It is your responsibility to have a lawful basis and, where required, to inform your clients about how their data is used and to obtain any necessary consent.

You can access, export or delete your clients' data at any time from your account. If you close your account, this data is deleted or returned in line with the retention section below.

We do not sell your personal data. We share it only where necessary to run the Service, comply with the law or protect our rights.

Service providers: we work with trusted providers who process data on our behalf under contract and confidentiality obligations. These include cloud hosting and infrastructure providers, authentication services (Google Firebase), and email and messaging providers used to deliver notifications and transactional messages.

Legal and safety: we may disclose data if required by law, court order or a valid request from a public authority, or where necessary to protect the rights, safety or property of Abeautella, our users or the public.

Business transfers: if Abeautella is involved in a merger, acquisition or sale of assets, your data may be transferred as part of that transaction, and we will notify you of any change in how it is handled.

The Abeautella mobile app asks for certain device permissions so that specific features can work. We request access only when needed and only for the purpose described.

Photos and camera: to let you choose or take pictures for your logo, cover image and portfolio. We access only the images you select and do not scan your photo library.

Notifications: if you allow them, to send you booking updates and reminders.

You can review and change these permissions at any time in your device settings. Refusing a permission may disable the related feature but does not otherwise limit the rest of the app.

We aim to store and process data within the European Economic Area. Some of our service providers may process data in other countries. Where data is transferred outside the EEA, we put appropriate safeguards in place, such as the European Commission's Standard Contractual Clauses or transfers to countries recognised as providing an adequate level of protection.

We keep your personal data for as long as your account is active and for as long as we need it to provide the Service.

After you close your account, we delete or anonymise your data within a reasonable period, unless we are required to keep certain information to comply with legal, accounting or tax obligations, resolve disputes or enforce our agreements. Residual copies may remain in secure backups for a limited time before they are overwritten.

We use encryption in transit, access controls, and technical and organisational measures designed to protect data against unauthorised access, loss, alteration or disclosure. We restrict access to personal data to staff and providers who need it to operate the Service.

No method of transmission or storage is completely secure, so while we work hard to protect your data we cannot guarantee absolute security. If a data breach affects your rights, we will notify you and the competent authorities as required by law.

Depending on where you live, you have the right to access the personal data we hold about you, to have it corrected or deleted, to restrict or object to certain processing, to receive your data in a portable format, and to withdraw consent where processing is based on it.

To exercise any of these rights, write to us at info@abeautella.com. We will respond within the time limits required by law. You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your data properly.

You can delete your account and the personal data associated with it at any time. From the mobile app or web dashboard you can remove your content and close your account in the account settings, or you can email us at info@abeautella.com and we will process your request.

When you delete your account, we remove your personal data and your clients' data from active systems within a reasonable period, subject to the limited legal retention described above. Some anonymised or aggregated data that can no longer identify you may be retained.

Abeautella is a professional tool intended for use by businesses and adults. The Service is not directed at children and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

We may update this policy from time to time to reflect changes to the Service, our practices or legal requirements. When we make material changes, we will update the date shown at the top of this page and, where appropriate, notify you through the Service. We encourage you to review this policy periodically.